CompTIA A+ Core 2 (Exam 220-1102) Exam 220-1102

This course prepares learners for the CompTIA A+ Core 2 (220-1102) certification exam, focusing on operating systems, security, software troubleshooting, scripting, and operational procedures. Through lectures, labs, and real-world scenarios, participants will gain the skills and confidence needed to support OS environments, defend systems, and resolve software and security issues in IT support roles.

CompTIA A+ Core 2 (Exam 220-1102) Exam 220-1102

Virtual Instructor Led Online Schedule

Virtual Instructor-Led Online Training

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$2,995.00

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Course Outline

IT support technicians, help desk analysts, desktop support professionals
Entry to mid-level IT staff who want to validate software and OS expertise
Students or career changers aiming for the complete A+ certification (both Core 1 + Core 2)
Professionals preparing to take the CompTIA A+ (Core 2) exam

Completion (or working knowledge) of CompTIA A+ Core 1 (220-1101) content is strongly recommended
Basic experience with operating systems (Windows, macOS, Linux)
Familiarity with troubleshooting hardware and software issues

Install, configure, and perform basic operations in Windows, Linux, macOS, and mobile OS environments
Navigate OS utilities, command line tools, system settings, and file systems
Understand and apply security controls: authentication, encryption, firewall, VPNs, patching
Diagnose and resolve operating system and application problems using systematic troubleshooting
Respond to malware, phishing, and security incidents at the support level
Follow operational best practices: change control, disaster recovery, documentation, policies
Use scripting basics and remote tools to assist with support tasks
Support end users effectively, maintain professional communication, and adhere to governance
Be fully prepared to take and pass the CompTIA A+ Core 2 (220-1102) exam

• Windows OS installations, features, editions
• macOS, Linux, and mobile OS basics
• OS configurations (user accounts, permissions, UAC)
• File systems and management
• Command-line tools (PowerShell, bash)
• OS updates, drivers, recovery, troubleshooting

• Fundamentals of security: confidentiality, integrity, availability
• Authentication, MFA, biometrics
• Common threats: malware, phishing, ransomware
• Networking security: firewall, port filtering, VPN
• Secure protocols (TLS, HTTPS, SSH)
• Device hardening, encryption, policies, permissions

• Troubleshoot OS issues (boot, system errors, performance)
• Application errors, compatibility problems
• Mobile OS, PC, network, security, virtual, cloud issues
• Diagnostic tools and steps, event logs, system recovery

• Best practices for safety, environmental, documentation

• Change & incident management

• Disaster recovery, backup, data retention

• Communication, professionalism, scripting (basic), remote access